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Warranty Obligations<\/strong> 1. Warranty Period<\/strong> 2. Manufacturer’s Warranty Obligations 3. Terms and Limitations<\/strong> 4. Cases Not Covered by the Warranty 5. Completeness Check<\/strong> 6. Conditions for Refusal of Warranty Service 7. Repair and Supply Timeframe<\/strong> 8. Start of Warranty Period<\/strong> MIROMARK – our quality is guaranteed.<\/strong> <\/p>","protected":false},"excerpt":{"rendered":" Warranty Obligations The MIROMARK furniture factory, as a manufacturer of case furniture, guarantees the proper quality of its products and undertakes to eliminate defects caused by the manufacturer’s fault in accordance with the conditions outlined in this warranty document. 1. Warranty PeriodThe warranty period for the product is 24 months from the date it is […]<\/p>\n","protected":false},"author":46,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-156","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/miromark.com.ua\/en\/wp-json\/wp\/v2\/pages\/156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/miromark.com.ua\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/miromark.com.ua\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/miromark.com.ua\/en\/wp-json\/wp\/v2\/users\/46"}],"replies":[{"embeddable":true,"href":"https:\/\/miromark.com.ua\/en\/wp-json\/wp\/v2\/comments?post=156"}],"version-history":[{"count":1,"href":"https:\/\/miromark.com.ua\/en\/wp-json\/wp\/v2\/pages\/156\/revisions"}],"predecessor-version":[{"id":66936,"href":"https:\/\/miromark.com.ua\/en\/wp-json\/wp\/v2\/pages\/156\/revisions\/66936"}],"wp:attachment":[{"href":"https:\/\/miromark.com.ua\/en\/wp-json\/wp\/v2\/media?parent=156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nThe MIROMARK furniture factory, as a manufacturer of case furniture, guarantees the proper quality of its products and undertakes to eliminate defects caused by the manufacturer’s fault in accordance with the conditions outlined in this warranty document.<\/p>\n
The warranty period for the product is 24 months from the date it is shipped from the manufacturer\u2019s warehouse \u2014 provided that the customer complies with the rules of transportation, storage, assembly, and operation.<\/p>\n
\n<\/strong>The warranty obligations include:
\n<\/strong>\u2022 <\/strong>Free elimination of detected defects caused by the manufacturer;
\n\u2022 Replacement of the product or its components in the event of confirmed manufacturing defects;
\n\u2022 Refund of the product\u2019s cost (according to the invoice) if replacement is not possible.
\nThe decision period regarding the replacement of a defective item is 1 to 7 business days from the moment the item is received by the manufacturer.
\nA mandatory condition is that the customer notifies the manufacturer of the shipment and provides written confirmation of its receipt by the factory.
In case of confirmed manufacturing defects, the faulty item will be replaced free of charge with an identical or equivalent one. If replacement is not possible, the full cost of the item will be refunded to the customer.
The final decision on a complaint is made within 3 to 14 calendar days from the date the item is received by the factory.<\/p>\n
The warranty covers only factory (manufacturing) defects.
If necessary, the company reserves the right to conduct an expert examination of the causes of the defects by qualified specialists.
In case of disagreement with the internal expert opinion, the customer has the right to initiate an independent examination. The costs of this are borne by the party that loses the dispute.<\/p>\n
\n<\/strong>The warranty does not apply to defects caused by:
\n<\/strong>\u2022 Exposure to high temperatures, moisture, aggressive liquids, or abrasive materials;
\n\u2022 Violation of operation rules or use of furniture for purposes other than intended;
\n\u2022 Intentional damage or careless handling;
\n\u2022 Mechanical damage (impacts, falls, cracks, scratches, etc.);
\n\u2022 Storage or use of furniture in damp, humid, or unheated premises;
\n\u2022 Thermal or chemical effects on surfaces;
\n\u2022 Use of inappropriate cleaning agents;
\n\u2022 Modifications to the product’s design, including disassembly, modification, or repair;
\n\u2022 Intervention by unauthorized persons not approved by the manufacturer or seller;
\n\u2022 Natural wear and tear of the product, its components, or accessories;
\n\u2022 Natural disasters or force majeure events (fire, flood, earthquake, accidents, etc.);
\n\u2022 Ingress of foreign objects or liquids into the construction, or damage caused by animals, insects, or external factors.<\/p>\n
The customer is obligated to check the completeness of the furniture and fittings within 14 calendar days from the date of purchase.
If any elements are missing, the customer must notify the manufacturer in writing.<\/p>\n
\n<\/strong>The manufacturer reserves the right to refuse free warranty service (with the possibility of classifying the request as a paid service) if:
\n\u2022 <\/strong>There are signs of natural disasters or force majeure;
\n\u2022 The furniture was used in improper conditions (high humidity, temperature fluctuations);
\n\u2022 Traces of improper care, thermal or chemical damage were found;
\n\u2022 The operation and care instructions were not followed;
\n\u2022 Damage was caused by foreign objects, animals, liquids, or careless use;
\n\u2022 Unauthorized interference, design changes, or attempts at self-repair were detected;
\n\u2022 Repairs were carried out by unauthorized persons or organizations;
\n\u2022 The product was used for unintended purposes;
\n\u2022Defects existed at the time of purchase but were not reported in time.<\/p>\n
If the materials necessary for warranty repair are not available at the factory, the repair period may be extended until they are delivered.
All terms must be pre-agreed with the customer.
The warranty period is extended by the time the product is under repair.<\/p>\n
The warranty period begins from the moment the product is shipped to the customer, according to the date specified in the accompanying documents (invoice, delivery\/acceptance act).<\/p>\n
Your comfort is protected.<\/strong><\/p>\n